[raindog]

I am also having the same issue, and also live in Saltburn (TS12). As with Hyte1, I also heard the TS22 message.

I rang Tuesday night and went through the long wait for an engineer, who then was helpful and we went through excluding the router, etc, but ran out of time. Rang back last night, got cut off after waiting ages, then after second long wait got through to someone who said they were busy and could they ring me back after 10:30pm. I declined (no a late person), but this is poor service. Virgin claim they have no problems at their end.

I have tried 3 different laptops and PCs, connected straight to the modem, tried 2 different browsers, but still no difference. I am not a heavy downloader, so cannot imagine my IP is subject to restrictions.

Of the sites I do get, weirdly YouTube works for streaming videos. Virgin's own site does not load, and BBC is very slow if at all.

Mark.