Cable Forum - View Single Post - WOW! Indian Virgin Technical Support are terrible! (and FTP access)

Mags1892 · 28-07-2010, 12:50

Well I have just come ff the phone after a 37 minute call, 20 mins of that was on HOLD!!!!

Service is diabolical , since they went to google mail the server ept my mail and i wanted to delete it.

The person in india has about as much technical nous as my 6 yr old, infact no im wrong I apologise to my 6 yr old , he knows a lot more.

They asked me to put the option for leaving a copy of the mail on the server ON.... I said No thats not what I want , I wish for it to be deleted Immediatly I download - start a debate on the fact this is not possible lol.

I reassure her it is indeed possible and infact STANDARD.... but eventually I manage to get into my webmail service settings which I have not checked since they went to google mail and sort it myself.

Not only is it dificult to understand the Kings english accent they speak with (no fault of theirs by the way), but please employ people who know one end of a mouse from the other!!!.

Ill be closing my account soon and moving back to whomever has english call centres, after 15 years a customer.

28-07-2010, 12:50	#14
Mags1892 Inactive Join Date: Jul 2010 Posts: 1	Re: WOW! Indian Virgin Technical Support are terrible! (and FTP access) Well I have just come ff the phone after a 37 minute call, 20 mins of that was on HOLD!!!! Service is diabolical , since they went to google mail the server ept my mail and i wanted to delete it. The person in india has about as much technical nous as my 6 yr old, infact no im wrong I apologise to my 6 yr old , he knows a lot more. They asked me to put the option for leaving a copy of the mail on the server ON.... I said No thats not what I want , I wish for it to be deleted Immediatly I download - start a debate on the fact this is not possible lol. I reassure her it is indeed possible and infact STANDARD.... but eventually I manage to get into my webmail service settings which I have not checked since they went to google mail and sort it myself. Not only is it dificult to understand the Kings english accent they speak with (no fault of theirs by the way), but please employ people who know one end of a mouse from the other!!!. Ill be closing my account soon and moving back to whomever has english call centres, after 15 years a customer.