[phenders]

Called the CS and hit buttons asking to get through to "Customer wishing to leave". Guy at the end of the phone explained I was paying more because I had a extra box. I explained to him that the web site advertised extra box free with ViP package, after short conversation he agreed drop my package down to the £89.50.

Had several dealings with VM over the last few days and if you call earlier in the day you may be lucky to get through to the UK call centre and if you are unlucky you will get the overseas call centre (India or some where similar). UK Call centre Team very helpful but the overseas team where hopeless.