Quote:
Originally Posted by phenders
Sorry, I thought you got the extra box with the XL TV package as well.
Just looked at recent bill and it appears that I am being charged £92.49 for my package? I will give them a call to ask why the Vip Package is advertised at £89.50.
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There's a thread about this on the Billing forum, I'm in the same boat and all CS say is £92.49 is the correct price and the price on the website is for new customers only. I sent a complaint that the website says it's for existing customers as well, still awaiting a reply (4 days now).
As previous a poster has said, it's not great service looking after you long standing customers when they won't give you the same hardware as new. We are also without the 2nd room HD box / new router and have been paying the full advertised price for our services for 10 years.