Quote:
Originally Posted by phenders
I am currenty on the ViP package paying £89.50 per month, building the same package from "build a bundle" comes in a £1 per month cheaper,
Sent an e-mail to CEO explaining that after being a ViP customer for several years I was dissapointed in the current package and even more dissapointed in being asked to pay an extra £7 pounds (per box) for access to the Sky HD package.
Got a phone call 2 Hrs after e-mail sent offering same 6 month free package as detailed many time before on this thread. I indicated that I wasn't happy to have to be tied in to a package that has no value for money and was considering other packages on Virgin, but indicated I wait in eager anticipation on what Virgin will come up with for their revamped ViP package.
I explained that when I took out the ViP package it was the top speed BB and biggest bundles and was cheaper than building up seperatley but this is not now the case. The Virgin rep hadn't heard that it was cheaper to build the bundle than on th ViP package, but did promise to look in to it.
Another complaint made is that they will not supply me a new V HD box to replace the standard digital box we have upstairs unless it breaks and will not supply me a router as advertised for new customers. It appears that they give more deals to new customers than those who have been with Telewest / Virgin for 12 + years. |
I make it £91 a month to build your own vip?
But it does seem unfair that old customers dont get the same perks as the new ones with the hd box and the n router!