Cable Forum - View Single Post - Strange routing issue/slow web acces/no xbox live!

hyte1 · 26-07-2010, 21:32

Hello,

Since Friday I have been experiencing very slow loading of webpages, they either load very slowly or not at all. Occasionally the pages loads ok. I have ruled out all kit my end and phoned tech support on Saturday. Spoke to a very helpful chap who went through the usual troubleshooting and left me with a temporary solution of using webcache.virginmedia.com:8080 as my proxy. He said to use this for a 'while' as something was updating?

While in the main this has been ok, I'm unable to login to xbox live and more importantly login to the backend of a website I run as it uses a non standard port to access the cpanel. The VM proxy doesn't seem to like this as I get error "Firefox is configured to use a proxy server that is refusing connections."

Removing the proxy leave me with the same slow web access as I had friday. (slow being pages taking 2-3 minutes to load or not at all)

I know I really need to ring VM back up but feel this is going to be difficult to troubleshoot over the phone and I fear getting took around the houses over and over troubleshooting again.

A few bits of info:

Ping test's are fine with no packet loss

Speedtest.net shows me getting 11.4 Mbps download and 0.72 Mbps upstream.

FTP access to my website server is working intermittantly although getting connection timed out every few minutes at best.

I have ruled out my router by plugging direct into cable modem. I have also ruled out my laptop (WinXP) by taking it to a friends and using his (also VM) internet. I also have a PC with Windows7 which is experiencing the same problem.

The chap on the phone checked the modem downstream info but just in case here is a copy:

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 30
Downstream Frequency : 307000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.4 dBmV
Downstream SNR : 38.7 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 7
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

Any thoughts or information on possible causes would be greatly appriciated.

Many Thanks

Chris.

26-07-2010, 21:32	#1
hyte1 Inactive Join Date: May 2007 Posts: 18	Strange routing issue/slow web acces/no xbox live! Hello, Since Friday I have been experiencing very slow loading of webpages, they either load very slowly or not at all. Occasionally the pages loads ok. I have ruled out all kit my end and phoned tech support on Saturday. Spoke to a very helpful chap who went through the usual troubleshooting and left me with a temporary solution of using webcache.virginmedia.com:8080 as my proxy. He said to use this for a 'while' as something was updating? While in the main this has been ok, I'm unable to login to xbox live and more importantly login to the backend of a website I run as it uses a non standard port to access the cpanel. The VM proxy doesn't seem to like this as I get error "Firefox is configured to use a proxy server that is refusing connections." Removing the proxy leave me with the same slow web access as I had friday. (slow being pages taking 2-3 minutes to load or not at all) I know I really need to ring VM back up but feel this is going to be difficult to troubleshoot over the phone and I fear getting took around the houses over and over troubleshooting again. A few bits of info: Ping test's are fine with no packet loss Speedtest.net shows me getting 11.4 Mbps download and 0.72 Mbps upstream. FTP access to my website server is working intermittantly although getting connection timed out every few minutes at best. I have ruled out my router by plugging direct into cable modem. I have also ruled out my laptop (WinXP) by taking it to a friends and using his (also VM) internet. I also have a PC with Windows7 which is experiencing the same problem. The chap on the phone checked the modem downstream info but just in case here is a copy: Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 30 Downstream Frequency : 307000000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : -1.4 dBmV Downstream SNR : 38.7 dB Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 7 Upstream Frequency : 47400000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 48.0 dBmV Upstream Mini-Slot Size : 2 Any thoughts or information on possible causes would be greatly appriciated. Many Thanks Chris.