Just a little VIP side issue maybe someone can enlighten me on, I've just read a thread on the billing section called "Is this right for VIP", it seems people are ringing in and complaining that they are being charged £92.49pm when the price being advertized on VM's website is £89.50.
Apparently this is a mistake that occured in April 10 and the poster claims to have had his VIP bill reduced to £89.50 and reimbursed the £2.99pm charge from April.
Has anybody on VIP heard this, and is everybody else paying a basic £92.49pm?
Thread in question is under "Billing Issues", "Is this right for VIP", the poster is whitfip, the below post is on page five post *48
Quote:
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Originally Posted by whitfip
I noticed the VIP had increased to £92.49 so on Wed this week I phoned the billing dept of customer services and asked them why it was different to the advertised rate on their web site even after the discounted period had finished. You can imagine the answer I got...needless to say I doubted the accuracy of the answer so rang customer services back and this time asked for sales to check the cost of the VIP deal but that was about as much as he could do. I then phoned customer services back and asked for Retentions and asked for their help as I had nobody else to turn too. They immediatley understood my problem and told me a £2.99 price increase had been applied in error in April 2010. He reversed the price increase and credited my overpayments. My bill is back down to £89.50
Hope this helps and as I've joined this thread late on I hope I've not repeated an answer already submitted.
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