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r94yan · 22-07-2010, 10:47

I would just like to thank the virgin media support team. I emailed them yesterday at about 10.30 PM they phoned me at 9.30 am the next day and told me hat is going on.
If nobody knows what can happen, this is what you can get Virgin will add the HD channels costing £7 however they will also add e £7 pound reduction to balance it out, effectively getting HD free. This locks you into a new 12 month contract but it puts you onto the new VIP package. The new VIP package is being looked at and reworked and will be released by the end of the year. The lady on the phone on going to email me i will post on the forums what she says

---------- Post added at 09:47 ---------- Previous post was at 09:35 ----------

Here is the email:

Thanks for your recent e-mail to our CEO Neil Berkett, Neil has passed this to me to liaise with you and ensure full resolution of your issues.
We are in the process of reviewing our VIP package offering and how the new exciting HD content will be incorporated in the pack. As advised in our conversation we are offering VIP customer a credit of £7.00 for 6 months to cover the HD channels. This offer is a fix until the new VIP package is re written, however if you accept this offer we will require you to agree to a new 12 months contract. Please advise if you wish to accept this offer.

22-07-2010, 10:47	#119
r94yan Inactive Join Date: Jan 2010 Services: VIVID 200, TV and calls, with Sky Movies and Sky Sport, Asian Mela. Two 1TB Tivo Posts: 321	Re: VIP/VIP+ New and Improved VIP Package I would just like to thank the virgin media support team. I emailed them yesterday at about 10.30 PM they phoned me at 9.30 am the next day and told me hat is going on. If nobody knows what can happen, this is what you can get Virgin will add the HD channels costing £7 however they will also add e £7 pound reduction to balance it out, effectively getting HD free. This locks you into a new 12 month contract but it puts you onto the new VIP package. The new VIP package is being looked at and reworked and will be released by the end of the year. The lady on the phone on going to email me i will post on the forums what she says ---------- Post added at 09:47 ---------- Previous post was at 09:35 ---------- Here is the email: Thanks for your recent e-mail to our CEO Neil Berkett, Neil has passed this to me to liaise with you and ensure full resolution of your issues. We are in the process of reviewing our VIP package offering and how the new exciting HD content will be incorporated in the pack. As advised in our conversation we are offering VIP customer a credit of £7.00 for 6 months to cover the HD channels. This offer is a fix until the new VIP package is re written, however if you accept this offer we will require you to agree to a new 12 months contract. Please advise if you wish to accept this offer.