Quote:
Originally Posted by MattS
Here's the email I sent to Neil Berkett this morning...
I'm not holding my breath.
|
You could be surprised,I emailed CEO`s office yesterday and got a call this morning from a June Fitzhugh,She confirmed that they are planning a restructure of the VIP package and i cant help but feel very positive about the call.
---------- Post added at 15:12 ---------- Previous post was at 15:02 ----------
I have emailed the CEO`s office again this afternoon,below is my email-
Good Afternoon,
Firstly thankyou for taking the time out to talk to me this morning,I thought i would just let you know there is some positive feedback on the forums regarding the 6 months £7 discount you are giving to VIP customers.
I will be frequently monitering the situation regarding the restruction of the VIP package and if i may would like to make a suggestion-
If possible could yourselves consider/look into placing the 50 meg broadband into your new VIP pack,Maybe you could have a VIP+ pack.
There is a lot of people like myself who are on top tiers (XXL Broadband/XL Phone+XL Tv)/Maybe you could do a XXL TV which includeds HD premium channels) who would consider getting a new top tier VIP pack.
Hope you don`t mind the suggestions
Thanx
---------- Post added at 15:13 ---------- Previous post was at 15:12 ----------
And this is my reply -
Thanks for your feedback it is appreciated and I will pass this information on. With regards to the inclusion of XXL broadband into VIP. as discussed earlier we are looking into re vamping the VIP package but I do not have any information to pass on at the moment. Be assured however when we have a new VIP package in place we will let you know ,I am sure we will be shouting it from the rooftops as we have in the past.
regards June
---------- Post added at 15:14 ---------- Previous post was at 15:13 ----------
Very positive and a very quick response