Quote:
Originally Posted by KingFry
I find it crazy that people are saying "i have been a customer for XX years / since NTL" etc... what difference do you think that should make in relation to this £7 charge? Or any charge for VM services for that matter? Do you want your bill reduced so much that you become unprofitable, a drain on VM's finances so they can no longer invest in their product? Why should you be entitled to a discount on the £7 if you've been with VM for 10 years or 10 minutes? Should your bill still be what you were paying NTL all those years ago? If that's true maybe you should also be getting the exact same level of services and products NTL offered back then.
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Why do you find it crazy?
It's human nature to expect loyalty and reward.
I don't think anyone (well maybe a minority) want something for nothing and I certainly don't. What I told the lady is that the VIP deal isn't really VIP if you have to top up parts and what not.
I said I'm not expecting complete and utter freebies or massive discounts but a to see a bit better value and mentioned that in comparison to sky who always was dearer are now quite comparable though you do still have the edge in regards to your 50mb broadband and on demand so I'd probably never leave anyway.
She said she agreed and they are planning to upgrade the VIP deal to reflect the new services and a competitive price to match in the 1st quarter of next year.... nothing unreasonable or unrealisitic has been asked for in my opinion.
Maybe slightly off topic but neglecting your current customers or letting your customers feel neglected drives them away that's the reason I left Sky after many years and Virgin have been getting £1,500 to £1,800 or so a year off me ever since. Been happy with Vm since I joined 7 maybe 8 years ago and went VIP I think 3 years ago, well more than 2 anyway.