I was actually annoyed and angered by the comment when I called the number on the letter. The guy's attitude was 'well you
did download 9GB on one day'. My understanding of abusing the service would mean maxing out the connection continuously. Now if they had written a letter in a nice way, requesting I timeshift I would have probably complied, now I think screw them. All it has done is made me regret dumping my last ISP who had absolutely no limit.
I am just pleased I got this letter
before I signed up to the TV package, something I will now not be doing.
---------- Post added at 21:46 ---------- Previous post was at 21:44 ----------
Quote:
Originally Posted by Sirius
Ask them to put it in writing what the level is that you have been asked not to exceed
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They would not tell me because the person on the phone connected to the letter tells me he cannot not will not tell me, upon being put through to various departments I was told about the 9GB. I cannot get the complaint in writing with amounts because that can only be handled by the first guy.