[m8internet]

Is this an ex-TeleWest area?

I am in Cumbernauld (on Castlecary UBR)

I find it when rains VERY heavily, for at least 2 hours, the service stops completely (TV and broadband)
It doesn't happen very often, maybe once every six months

I send an email (on my three dongle) that service has ceased
I then check hourly to see if service has resumed
If the service is still not available after 12 hours I phone them with the case reference from the email
Once the service resumes I then send an email that it has resumed

If the service is still not available after 24 hours I take the matter further
This normally results in a full one month refund, but that has only happened three times so far