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colinsunderland · 20-07-2010, 09:47

For the last week I've not been able to access a range of websites, such as halifax.co.uk, any .gov.uk and quite a few others.

This only happens when I connect the modem directly to the computer, but if I add a router inbetween or use a site such as hidemyass I can connect perfectly. I'm not great on the network side of things but the little knowledge I have led me to think it was possibly a dns or ip address problem.

Rang tech support last night

First time he answered the call, then cut me off
Second time he decided it was a computer problem and put me through to digital home support who wanted to charge me to fix the problem.
Third time insisted on talking to a higher level tech, who still didn't fix it but at least got closer to the problem.

Ran some tracert's to affected websites and each time when it failed the tech support guy said it wasn't virgin to blame, there was a problem with the server of the machine I was trying to get to. When I asked how come he could get on ok, he said 'thats what happens sometimes'.
I told him I thought my ip address had been blocked and he said he didn't think so. I then asked could I be assigned a new IP address to see if it fixed the problem and he said no it was impossible, but the lease runs out on Friday at 23.30 so I should be assigned a new one then, but there was nothing he could do before then.

So after I got off the phone, I did some checks and it turns out the ip range is on some blocked lists, explaining why some sites can't be accessed.

It can't be right that I only have reduced internet access due to this and nothing can be done. What happens if on Friday I'm assigned another IP within the same range?

Anyone got any idea's what can be done please?

20-07-2010, 09:47	#1
colinsunderland Inactive Join Date: Mar 2008 Posts: 15	Help - IP address on block lists For the last week I've not been able to access a range of websites, such as halifax.co.uk, any .gov.uk and quite a few others. This only happens when I connect the modem directly to the computer, but if I add a router inbetween or use a site such as hidemyass I can connect perfectly. I'm not great on the network side of things but the little knowledge I have led me to think it was possibly a dns or ip address problem. Rang tech support last night First time he answered the call, then cut me off Second time he decided it was a computer problem and put me through to digital home support who wanted to charge me to fix the problem. Third time insisted on talking to a higher level tech, who still didn't fix it but at least got closer to the problem. Ran some tracert's to affected websites and each time when it failed the tech support guy said it wasn't virgin to blame, there was a problem with the server of the machine I was trying to get to. When I asked how come he could get on ok, he said 'thats what happens sometimes'. I told him I thought my ip address had been blocked and he said he didn't think so. I then asked could I be assigned a new IP address to see if it fixed the problem and he said no it was impossible, but the lease runs out on Friday at 23.30 so I should be assigned a new one then, but there was nothing he could do before then. So after I got off the phone, I did some checks and it turns out the ip range is on some blocked lists, explaining why some sites can't be accessed. It can't be right that I only have reduced internet access due to this and nothing can be done. What happens if on Friday I'm assigned another IP within the same range? Anyone got any idea's what can be done please?