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Hornet · 16-07-2010, 20:50

How do I get VM to help?

They told me to hard boot both phones, take out SIM and put all back and then manually choose T Mobile network. Did this on both and rang 789 to see if OK. Both disconnected and lost signal from 5 bars to none at exact same time. Did this twice more to check exactly the same.

I presume this is a mast / network issue if two VM phones drop at exact same times?

Called VM they said nothing they can do as network showing as fine.

I will be contacting my mate at a BBC consumer programme next week for advice as they did this to me over my TV issues years ago and I got them on the radio in the end apologising!

Would rather resolve thsi without radio help, but if VM say can't help seem to have little choice as I would have though the evidence I have given them different phones, new SIMS, and drop out at exact same times means something is up?

Thanks

16-07-2010, 20:50	#5
Hornet Inactive Join Date: Feb 2007 Posts: 371	Re: Calls keep cutting out How do I get VM to help? They told me to hard boot both phones, take out SIM and put all back and then manually choose T Mobile network. Did this on both and rang 789 to see if OK. Both disconnected and lost signal from 5 bars to none at exact same time. Did this twice more to check exactly the same. I presume this is a mast / network issue if two VM phones drop at exact same times? Called VM they said nothing they can do as network showing as fine. I will be contacting my mate at a BBC consumer programme next week for advice as they did this to me over my TV issues years ago and I got them on the radio in the end apologising! Would rather resolve thsi without radio help, but if VM say can't help seem to have little choice as I would have though the evidence I have given them different phones, new SIMS, and drop out at exact same times means something is up? Thanks