Quote:
Originally Posted by Welshchris
I bought this printer boxing day from Staples and on Sunday it decided to throw a wobbly. It wouldnt recognise Black cartridge which was the original in there. I changed the cartridge for another one and it recognied the cartridge but wouldnt print. Now Staples sent the printer and i have had a replacement today. The replacement will only print in Blue. I have changed all the inks and still only blue. I have run the head cleaner 18 times and its costing me an arm and a leg in ink. All staples keep saying is we will have to contact Epson to see what they can do.
Now with my health and so on i cant keep running back and forth the store carrying a printer, i find it hard enough as it is to walk let alone carry a printer.
What would people on here suggest?
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I would suggest downloading this pdf file:
http://www.berr.gov.uk/files/file25486.pdf
and then once you've done that simply goto page 15 read up on the stores responsibilities if you can print them out all the better you can then take a copy back to the shop with you. Then based on the fact that the printer hasn't worked correctly since the day of purchase, request your money back and go and purchase another printer from another company.
HTH