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Peter_ · 12-07-2010, 19:06

They have to follow a diagnostic flow during which they interrogate the box, check for area issues and ask you what the box is actually doing during which they may get you to reboot the box, and those answers and the flow then inform the agent if an engineer is required or not, which in your case they have booked you one.

12-07-2010, 19:06	#2
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: Unwatchable channels They have to follow a diagnostic flow during which they interrogate the box, check for area issues and ask you what the box is actually doing during which they may get you to reboot the box, and those answers and the flow then inform the agent if an engineer is required or not, which in your case they have booked you one.