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Old 08-07-2010, 09:17   #20
BenMcr
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Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
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Re: 50Mb user claims FUP invoked

Quote:
Originally Posted by kwikbreaks View Post
150Gb a month may put someone in the top 0.1% or not but a 20Mbps user can exceed 300Gb in peak time without hitting the STM limits so bitching at a 50Mbps user for using 150GB or so (which is what is being claimed) is either strange or BS. I've not been with VM long enough to fathom out which.
This isn't STM, it's detremental use.

I assumed that the way it worked was dependent on the situation e.g. that if in an area there is high utilisation of the network and someone downloads enough to cause others issues, that would be detremental.

However if in another area with low utilisation, the same amount downloaded would not impact others in the same way, so it may not be classed as detremental

Also as far as I'm aware, you can still have detremental use on a package that has STM - because of the impact it has on others

Remember all they are asking customers to do is move the usage to outside the peak times - they aren't threatening to cut them off or force them to change package
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