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Old 07-07-2010, 22:00   #16
Ignitionnet
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Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: 50Mb user claims FUP invoked

Quote:
Originally Posted by Masque View Post
He is without doubt trolling in that forum as 50Mb is still not traffic managed and the present system has not been changed since 12/5/09.
This isn't STM.

I'm surprised you've not taken any calls from people who've had one of these letters over 300 are being sent each month. They're nothing to do with STM.

Seems perfectly legitimate, people in this thread seem all too eager to disbelieve the guy. He posted a speedtest when asked to prove he was on 50Mbps and there's nothing in the AUP indicating that 50Mbps customers are exempt, indeed it's quite surprising that we've not seen complaints from 50M customers given the ridiculous amounts of usage during peak and off-peak some have.

The 150GB limit sounds like CS-BS, however you guys trying to say the guy is making it up due to this note that apparently they told him that people may be contacted after 150GB, not a hard limit after which someone will be cancelled. It wouldn't actually surprise if that is roughly the level that puts a person into the top 0.1%.

There's been little pattern evident in the sending of these letters so far, no reason to think this has changed
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