[kromby]

thanks in advance for any help given , i got my two daughters blackberry curves at easter on vm , both phones had problems with keypads and both where replaced now youngest daughters phone has started freezing you cant answer calls or read or send text messages , when it does freeze only 2 buttons work , you press a and u comes up on screen and you press u and a comes up on screen , if you leave phone for 30 mins or so it seams to work fine for 5 to 10 mins so i sent phone back to tech support yesterday and they contacted me today saying the phone is working fine and they are sending it back to me , so my question is what do i do if phone comes back and it still isn't right ? can i take it to a vm shop and show them the problem ? any help would be great thanks