Hi,
I have a strange issue with my connection over the last couple of weeks I've been experiencing the following. A lack of connection to any site. By that I mean nothing, total loss of service. So far it's happened in the early afternoon ie: 1300hrs then again from 1500 now its started at 1700 apart from one bout this morning where at 0130 I lost my connection and was unable to do anything again. It's not just an issue for this week either, its been going on for around a fortnight.
I've phoned Tech Support over these issues and have received the same information that its a 'problem with equipment outside virgin media, it will be solved in a weeks time'. That's a rough translation of two very faint telephone calls I've made to 'Tech Support' and ended up speaking to what sounded like some guy with a thick accent a million miles away.
What do I need to provide to have someone determine what's wrong with my connection?
My Cable Modem Even Log says the following:
Quote:
Tue Jun 29 17:58:30 2010 Tue Jun 29 17:58:30 2010 Information (7) CableModem TFTP init ok
Tue Jun 29 17:58:30 2010 Tue Jun 29 17:58:30 2010 Information (7) CableModem DHCP client init ok
Tue Jun 29 17:58:30 2010 Tue Jun 29 17:58:30 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Tue Jun 29 17:58:22 2010 Tue Jun 29 17:58:22 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:58:17 2010 Tue Jun 29 17:58:17 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Jun 29 17:58:17 2010 Tue Jun 29 17:58:17 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:58:16 2010 Tue Jun 29 17:58:16 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Jun 29 17:58:16 2010 Tue Jun 29 17:58:16 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:58:13 2010 Tue Jun 29 17:58:13 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Jun 29 17:58:13 2010 Tue Jun 29 17:58:13 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Information (7) Downstream sync ok
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Information (7) Beginning initial ranging...
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Information (7) downstream time sync acquired...
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Information (7) Downstream sync ok
Tue Jun 29 17:58:11 2010 Tue Jun 29 17:58:11 2010 Information (7) Received a UCD message!
Tue Jun 29 17:58:10 2010 Tue Jun 29 17:58:10 2010 Information (7) starting ds time sync acquisition...
Tue Jun 29 17:58:10 2010 Tue Jun 29 17:58:10 2010 Information (7) Received a UCD message!
Tue Jun 29 17:58:07 2010 Tue Jun 29 17:58:07 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:58:01 2010 Tue Jun 29 17:58:01 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Jun 29 17:58:01 2010 Tue Jun 29 17:58:01 2010 Information (7) MAP w/initial maintenance region received
Tue Jun 29 17:57:59 2010 Tue Jun 29 17:57:59 2010 Critical (3) No Ranging Response received - T3 time-out
|
It wasn't working for me for the time between 1700 today and 1900 this evening. A call to Tech Support I was advised to remove the wires from my modem. However I had to advise him I was unable to get behind the modem due to disability so apart from pulling the power cable that was all I could do. It was then that he told me of some 'virgin media equipment problem' with a 7 day window to fix, until then I just had to put up with it.
My Downstream reads:
Quote:
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 32
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.7 dBmV
Downstream SNR : 35.7 dB
|
My Upstream reads:
Quote:
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 47400000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 43.7 dBmV
Upstream Mini-Slot Size : 2
|
I am just trying to find out what's wrong and is the timeline to correction consistent?
Many thanks for your time.