Cable Forum - View Single Post - Strike threat at BT as boss gets £3m pay package

injuneer · 28-05-2010, 10:58

BT may have shed loads of staff to get profitable but their customer service is going down the pan now as there isn't enough experienced staff out in the field. More & more faults are tasked out by robots resulting in the more complicated ones being unresolved for ages with the buck being passed from one section to another, the few staff that are left are being run ragged. Also they didn't get any pay rise last year.

28-05-2010, 10:58	#37
injuneer Inactive Join Date: Feb 2004 Posts: 632	Re: Strike threat at BT as boss gets £3m pay package BT may have shed loads of staff to get profitable but their customer service is going down the pan now as there isn't enough experienced staff out in the field. More & more faults are tasked out by robots resulting in the more complicated ones being unresolved for ages with the buck being passed from one section to another, the few staff that are left are being run ragged. Also they didn't get any pay rise last year.