Quote:
Originally Posted by Ben B
If you report it as a fault you are most likely to get a Samsung SMT-2100C or SMT-2110C both of which are decent boxes. The fault technician can also upgrade you to V+ there and then providing they have some on the van if you decide last minute to change. 
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It all depends on area. There are still many ex-Telewest areas where pace4000 is still the main box issued.
The pace4000 gets a lot of bad press but statistically is a more reliable box. Some of these boxes have lasted more than 10 years, I don't think any samsung would last 10 years! However the samsung is a nicer box to use and does look nicer.
Report the box as faulty if it is playing up, then ask the engineer for an upgrade to VHD for £50. Then you are guaranteed the cisco box plus some extra HD channels for no extra monthly fee.