Which remote do you have from this help page?
http://help.virginmedia.com/system/s...RTICLE_ID=3704
For the HD boxes it should be either 9, 10 or 11. They are all the current remotes being issued at the moment until the old stock runs out then it will all be Type 11)
Although the site itself doesn't seem to be working at the moment so try this Google Cache page
http://webcache.googleusercontent.co...ient=firefox-a