Quote:
Originally Posted by looper35uk
I believe up-selling's a pretty good thing from a customers point of view and a techs for that matter. If a customer wants any extra services while a technician is present, then it's pretty straight forward to get those services added, and if the job isn't to time consuming it will be done there and then. Win win situation for both parties.
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I agree, much the same in my job
I hope they reward you but like I said no techs have ever tried with me and Ive had at least 9 visits in the last 4 months, one of which with the area manager here
Anyway sorry for going off topic
Back on topic, all big service companies seem to be the same, I do my mornings work then when Im ready to take dinner two 12-2pm slot jobs drop down on me, Ive given up trying to please evryone and I just send the jobs back, guess you guys cant do that so it must be hard