Quote:
Originally Posted by speedfreak
I know I might have sounded daft but I wanted to be sure, only Ive never had a tech try to sell me anything, always thought it was odd as techs are the best people to sell stuff I would have thought.
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I believe up-selling's a pretty good thing from a customers point of view and a techs for that matter. If a customer wants any extra services while a technician is present, then it's pretty straight forward to get those services added, and if the job isn't to time consuming it will be done there and then. Win win situation for both parties.