Quote:
Originally Posted by joglynne
Cheers for the explanation DF, I didn't realise that a post code could cover a large area. Around where I live each postcode covers only 5/6 individual buildings. I guess it varies with the type of area you live in.
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Yeah, a full postcode is only a few houses for most, but when we used to put up say BN42 or L36 and we had 342 customers offline, those postcodes could potentially cover thousands of customers.
Now when customers call through to Support, the same system recognises your home 'phone number and if you are on a cab that is part of an outage, then you will be played your full postcode back to you and then the fault information.
