Thread: Why I regret joining virgin media
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Old 19-05-2010, 13:30   #154
pabscars
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Join Date: Oct 2008
Location: warrington
Age: 53
Services: TiVo, 75 Smeg Broadband
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pabscars has reached the bronze age
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Re: Why I regret joining virgin media
Quote:
Originally Posted by speedfreak View Post
Sorry mate I forgot to reply

Just had a repull done, well not a full repull as they havent ran a new cable through the front garden of about 10metres.

One quick question, the guys doing the work said it was the longest run they have ever done and that the cable they use is only good up to 300metres and its no wonder i have problems, is this right? Ive got a manager coming this afternoon so Id rather know where I stand before he gets here

heres my log for the last 2 days

Tue May 18 09:17:57 2010 Tue May 18 09:17:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=0xxxxx;CMTS-MAC=xxxxx0;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:01 2010 Tue May 18 09:18:11 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:12 2010 Tue May 18 09:18:12 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:24 2010 Tue May 18 09:19:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:47:51 2010 Wed May 19 06:48:02 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:48:31 2010 Wed May 19 06:49:00 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=0xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx0;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:06 2010 Wed May 19 06:49:06 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
Blumin eck, just how far from the cab are you , I suppose it might explain something, let us know how you get on.

What do you mean by they haven't run the cable through your garden, do you mean they've have somehow joined it to the existing cable at that point OR they have just lobbed it through your window for now to carry out a quick check, and will do a pukka job once your happy?

---------- Post added at 13:30 ---------- Previous post was at 13:23 ----------

Quote:
Originally Posted by Sephiroth View Post
You need, IMO, to get on top of this firmly and quickly.
That's what I said to the wife last night but she was having none of it

Sorry Seph couldn't resist
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