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nyck · 18-05-2010, 15:30

My wife ordered a LG Viewty smart .The touch screen was very unresponsive ,so they sent a courier with a replacement and we gave back the old one.The replacement was no better so we decided to cancel the contract under the cooling off period.

They ordered us a returns envelope to send it back.This never arrived and since then we've called up 4 times in total and none of the 4 evelopes have turn up over the past 2 months.
They suggested posting it back are selfs Special delivery and they're refund us,but i dont trust them if they cant send a simple returns envelope to us.

We can't order another phone until this goes back to we are Stuck.

Can anyone from Virgin help

thanks nyck

18-05-2010, 15:30	#1
nyck Inactive Join Date: Feb 2004 Posts: 23	Help! send Mobile back to virgin My wife ordered a LG Viewty smart .The touch screen was very unresponsive ,so they sent a courier with a replacement and we gave back the old one.The replacement was no better so we decided to cancel the contract under the cooling off period. They ordered us a returns envelope to send it back.This never arrived and since then we've called up 4 times in total and none of the 4 evelopes have turn up over the past 2 months. They suggested posting it back are selfs Special delivery and they're refund us,but i dont trust them if they cant send a simple returns envelope to us. We can't order another phone until this goes back to we are Stuck. Can anyone from Virgin help thanks nyck