[roseandjim]

I'm in Nottingham too thingi and was in exactly your situation - unfortunately I didn't have your determination and after banging my head against ntl's brick wall for two months had to accept that I'd lost my £5 discount. A further 3 weeks and many phone calls went by before I eventually got my un-needed ntl:home 120 modem. I was repeatedly told by supervisors managers etc that wether I had my own modem or not the charge was £24.99 for the 750k service so I might as well accept the modem I was already being charged for. Like you I am a long standing broadband customer and feel agreived at ntl's lack of loyalty. Can you or anyone here advise me on steps I might take to reclaim my £5 discount? It also bugs me to pension off perfectly servicable equipment that I have paid for. A final point is that after the experience of the last week my trusty 3Com CMX is far superior to the ntl:home 120 crap that I now have in front of me