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Ken Jude · 08-05-2010, 19:36

When you click on the "More Settings" button in your Outlook connection properties, make sure everything is unticked on the "Outgoing Server" tab.

This is because they have admitted that there is a problem with SMTP authentication on the smtp.ntlworld.com server with Outlook at the moment which they're trying to address. Presumably they will be able to sort it - smtp authentication works fine on the same port number on GMail, and since they're providing the mail service they should know what needs doing to fix it.

So, all unticked on "outgoing server" tab.

On the "Advanced" tab, SSL and port 465 for outgoing server

Select SSL for incoming server and it will auto-select the port number for the connection type you have have chosen (whether that's POP3 or IMAP)

If you do the above your test mail should go through without a problem.

Once they fix the smtp authentication issue for Outlook 2007, go back to the "Outgoing Server" tab and tick the "outgoing server requires eauthentication" box. If you aren't using the :recent option to connect to the POP server then you can tick the radio button for "use same setting as my incoming mail server".

P.S. the SPA option should be unticked now AND when they fix the SMTP authentication issue. They don't use it.

08-05-2010, 19:36	#5
Ken Jude Inactive Join Date: Apr 2010 Posts: 121	Re: I'm so confused (settings for new mail) When you click on the "More Settings" button in your Outlook connection properties, make sure everything is unticked on the "Outgoing Server" tab. This is because they have admitted that there is a problem with SMTP authentication on the smtp.ntlworld.com server with Outlook at the moment which they're trying to address. Presumably they will be able to sort it - smtp authentication works fine on the same port number on GMail, and since they're providing the mail service they should know what needs doing to fix it. So, all unticked on "outgoing server" tab. On the "Advanced" tab, SSL and port 465 for outgoing server Select SSL for incoming server and it will auto-select the port number for the connection type you have have chosen (whether that's POP3 or IMAP) If you do the above your test mail should go through without a problem. Once they fix the smtp authentication issue for Outlook 2007, go back to the "Outgoing Server" tab and tick the "outgoing server requires eauthentication" box. If you aren't using the :recent option to connect to the POP server then you can tick the radio button for "use same setting as my incoming mail server". P.S. the SPA option should be unticked now AND when they fix the SMTP authentication issue. They don't use it.