Quote:
Originally Posted by Hannah
It turns out that all I needed was a new digital box which the tech put in yesterday. My problem is my remote is from the stone age or rather from Ntl, which makes it very old. I can't adjust the volume on it or use the back button.
I tried calling Virign this morning and after waiting 5 minutes I actually talked to someone and then then she put me on hold!! All I want is a new remote. How hard is that? Well, very hard apparently. After waiting over 10 minutes on hold, I was having breakfast and reading the paper, the woman came back on and said she would call me back instead of making me wait on hold.
Why can't she just ask an engineer or someone in the stock cupboard just to pop a new remote in the post for me?
Am I being too picky and whingy?
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Just call back, Faults will usually just place a order for a remote to be sent out. Takes about 5 days to arrive.