Quote:
Originally Posted by Chris
Do not deal with Carillion. They are a supplier of BT, acting on BT's instructions. Respond by recorded post explaining that you hold BT responsible and consider that any arrangements they have to make to resolve the issue with their suppliers are their own business. Give them 28 days from the date of the letter to resolve the issue. Explain that you will commence proceedings in the County Court without further warning if BT has not resolved the issue to your satisfaction by then.
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Have done as you suggested Chris but with 14 days. One day before this expired BTs contractors Carillion wrote telling me they had recieved details of my claim from BT and had in turn forwarded this to their sub contractors Cobra.
They say Cobra will have an internal investigation and contact me shortly with their findings. They are to date performing exactly as the forum members expect them to.
I have taken advice which is that it is BTs liability and that I should instruct a contractor to do the work, pay for it, send my paid invoice to BT and if no response proceed with claim through court.
I intend to follow this solicitors advice and have started the ball rolling by asking the landscape contractor to do the work ASAP.