[fitzyjm76]

not all malware removal is a "big fix" in fact all but 1 or 2 machines that have come here have had simple malware issues which I have only needed to spend 10 minutes on withy a half hour scan.

agree with you there, that not all malware removals are a big fix but they treat everything the same i.e. you get the same service for a small malware issue as a big malware issue to ensure there is nothing lurking in the background plus a full clean up.

also these deep scans you mention do these guys stay online while it scans ?

yes as it is quite a lengthy process, as stated they do a full clean up at the same time. They even check start up programs to ensure they only have what they need running at start i.e. qttask (QuickTime) is an example of one start up program that gets switched off.

do they run hijackthis ?

yes again

do they do manual clean up of reminants?

again yes

bleeping computer has pretty much all the information needed to clean up these fake av/malware jobbies.

Hijackthis forums have qualified security techs that will help you sort out other malware and information is readily available for the cleaning of most viruses and root kits

That's ok if you know where and what to look for as a lot of people will do but what you need to bear in mind is that this is a service for VM customers that will not have that knowledge or will not know where to look for it. It is surprising how many people don't know the difference between a screen saver and a desktop as you most probably know yourself.

in the case of a badly infected system the best cure is a reformat ( which VM wont be doing remotely)

not remotely but supposedly over the phone support (still waiting to see how that is going to be achieved) to help with a reinstall providing customers have the relevant disks and keys if reqd.

Hardly worth 60 quid is it?

30 quid if you take out a subscription ;-) ................. lol
does seem a bit excessive but when you compare it with other companies offering the same sort of service it is competitive although there are some that are cheaper but like anything in life if you shop around you'll get a better deal.


To be honest for anyone that knows what they are doing with a pc this service will not be for them but for all VM customers that have not got a clue I personally think it is peace of mind for them.