Quote:
Originally Posted by fitzyjm76
Still off orig topic but felt it needed to be added
Just a quick note. Digital Home Support is pretty much replacing PCHelp (which I believe ends 11pm 05/05/10 according to our shifts) and yes support over the phone is provided to get customers on line, downloading and installing remote software (VM Hub) but it will cost, either by subscription (6 month contract) or a one off fix even with over the phone support. Best give them a ring for true prices as I cannot remember them but think virus/malware removal is about £60 (known as a big fix) without a subscription but half price if a subscription is taken out but the phone number is free so no charge to be told you need to pay for the service or take out a subscription.
£60 (or £30 with sub) may sound a bit much but as well as removing the virus/malware they will also perform a deep clean of customers pc's as well as removing unwanted programs and start up items along with some other things. Will know more when I'm there full time ;-)
And with that can I just say BYE BYE PCHelp it's been fun.
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not all malware removal is a "big fix" in fact all but 1 or 2 machines that have come here have had simple malware issues which I have only needed to spend 10 minutes on withy a half hour scan. Hardly worth 60 quid is it? also these deep scans you mention do these guys stay online while it scans ? do they just use the software mentioned in the other thread or do they go further? do they run hijackthis ? do they do manual clean up of reminants? because for 60 quid they need to be doing.
The malware in this thread would have been imo be an easy fix and a quick google would have found the information to clean it up
http://www.bleepingcomputer.com/viru...anup-antivirus
oh look its exactly what I said ages ago for free with added need to sort out Hosts a simple fix
---------- Post added at 16:42 ---------- Previous post was at 16:36 ----------
bleeping computer has pretty much all the information needed to clean up these fake av/malware jobbies.
Hijackthis forums have qualified security techs that will help you sort out other malware and information is readily available for the cleaning of most viruses and root kits although in the case of a badly infected system the best cure is a reformat ( which VM wont be doing remotely)
What you do have to bare in mind a lot of viruses when cleaned correclty with leave the system unbootable due to file changes etc something else VM will not be able to fix remotely and chances are would find it hard to put right over the phone