Still off orig topic but felt it needed to be added
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It is no fix no fee and if they cannot gain remote access they can guide you through the process as with the old PC Help the only difference is the call is absolutely free regardless of call length.
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Just a quick note. Digital Home Support is pretty much replacing PCHelp (which I believe ends 11pm 05/05/10 according to our shifts) and yes support over the phone is provided to get customers on line, downloading and installing remote software (VM Hub) but it will cost, either by subscription (6 month contract) or a one off fix even with over the phone support. Best give them a ring for true prices as I cannot remember them but think virus/malware removal is about £60 (known as a big fix) without a subscription but half price if a subscription is taken out but the phone number is free so no charge to be told you need to pay for the service or take out a subscription.
£60 (or £30 with sub) may sound a bit much but as well as removing the virus/malware they will also perform a deep clean of customers pc's as well as removing unwanted programs and start up items along with some other things. Will know more when I'm there full time ;-)
And with that can I just say BYE BYE PCHelp it's been fun.