Quote:
Originally Posted by xpod
So what`s happens in a potential situation where they cant help remotely? Is the customer refunded or will they send somebody out?
I`ve had a look through....
Code:
The DHS Services is unable to support the following:
Non Virgin Media broadband internet account holders;
File servers and file server operating systems;
Complex firewall configurations;
Enterprise routers;
Domain and active directory based networks;
VPNs or WANs;
Linux/Unix;
Un-licensed Windows Operating Systems;
Un-licensed or beta software;
Virgin Media Broadband supplied hardware, software, network or accounts (for issues with these contact Virgin Media Technical Support on 151 from a Virgin Media landline or 0845 454 1111 from any other line*).
Dial up or satellite internet connections or internet connection via a Set Top Box;
Resetting network passwords (lost or forgotten administrator credentials);
Domains (network administrator type support); and
Broken and/or damaged hardware.
Non English versions of operating systems
....And i cant see any mention of a situation where just gaining the initial remote access is being prevented because of some insidious bit of Malware.
EDIT:
Sorry, i should have probably posted this question in the DHS thread. |
It is no fix no fee and if they cannot gain remote access they can guide you through the process as with the old PC Help the only difference is the call is absolutely free regardless of call length.