Quote:
Originally Posted by Masque
I know but they do a good job as these guys are seriously techy regardless of country. 
If you think how much you could spend at PC World or even your local computer shop it is pretty good value and offeres peace of mind if you are unsure of how to sort out your computer. |
So what`s happens in a potential situation where they cant help remotely? Is the customer refunded or will they send somebody out?
I`ve had a look through....
Code:
The DHS Services is unable to support the following:
Non Virgin Media broadband internet account holders;
File servers and file server operating systems;
Complex firewall configurations;
Enterprise routers;
Domain and active directory based networks;
VPNs or WANs;
Linux/Unix;
Un-licensed Windows Operating Systems;
Un-licensed or beta software;
Virgin Media Broadband supplied hardware, software, network or accounts (for issues with these contact Virgin Media Technical Support on 151 from a Virgin Media landline or 0845 454 1111 from any other line*).
Dial up or satellite internet connections or internet connection via a Set Top Box;
Resetting network passwords (lost or forgotten administrator credentials);
Domains (network administrator type support); and
Broken and/or damaged hardware.
Non English versions of operating systems
....And i cant see any mention of a situation where just gaining the initial remote access is being prevented because of some insidious bit of Malware.
EDIT:
Sorry, i should have probably posted this question in the DHS thread.