Well for now Im living in hope, hes getting back to me tomorrow with some more feedback, it was mentioned a resolution could be weeks away but looking how long its gone on for, who knows. Neither of us WANTS to move but if it carries on then like you say the only option is to switch ISP. I did mention to him I couldnt see you sticking around with how bad your line is.
No matter how good hes been with handling my case, if it is down to the moto issue then I cant see him being able to push things through any quicker looking at how long its gone on for. He sounded hopeful though.
Re: mrs pabs, she sounds like a keeper lol I can see why you got married