Cable Forum - View Single Post - WOW! Indian Virgin Technical Support are terrible! (and FTP access)

Chrysalis · 19-04-2010, 10:42

I agree, better to wait and get a uk rep than call a india rep find he not up to job and have to ring back anyway.

Its called failure demand, where a customer has to come back when there is a failure of service, a cost often ignored by companies until it gets very severe.

19-04-2010, 10:42	#13
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: WOW! Indian Virgin Technical Support are terrible! (and FTP access) I agree, better to wait and get a uk rep than call a india rep find he not up to job and have to ring back anyway. Its called failure demand, where a customer has to come back when there is a failure of service, a cost often ignored by companies until it gets very severe.