Quote:
Originally Posted by Masque
As they just click transfer you are placed into the same queue with an equal chance of UK or Offshore, so just playing roulette.
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Did it yesterday and got through to India. The first thing I asked was can I be put through to a UK rep please? 1 minute later I was speaking to a UK call centre.
---------- Post added at 07:57 ---------- Previous post was at 07:53 ----------
Quote:
Originally Posted by No. 10
maybe not the best way to talk about it, but agreed. With a corp the size of VM, surely we could have uk based call centres 24/7, o2 can do it...!!!!!
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Nice to see some of the other companies are bringing their call centers back to the UK. BT have been one of them who have come back to the UK after having problems with Indian call centers. VM should do the same IMO, Indian call centers have no idea of the UK network.