Hi all
Just thought I'd ask here to see if anyone could help me out or send me in the right direction, and to bemoan the virgin tech support in India.
I've got a bit of a problem with my Webspace. I can log on to it using FTP but for some reason I don't have access rights to my own space - even just telling it to make a new folder dies, so I thought I'd phone virgin technical support.
Got through and after 10 mins of automated nonsense and the electronic woman telling me to turn my modem off then on again I got through to broadband support in India. They told me they weren't technical support so passed me across to technical support (still in India).
So I explained that I could log onto my webspace using FTP but I couldn't make any changes.
He said, "You can't access the internet?"
"No, I can't upload to my webspace."
"You can't read your email?"
"No, my webspace."
"Sorry, could you explain what this webspace is?"
"Space on the web; part of your service."
"I don't know what that is."
"Could you please transfer me to someone who would know what I'm talking about?"
Beeep...
Total call time 25 mins, progress 0.
Any comments welcome, especially if they will help me actually resolve my problem - a UK technical support number would be nice
Anyway have a nice day.