Quote:
Originally Posted by Stuart C
.....snip
Language. Even if the worker on the other end of the phone is fluent in English, they may still have trouble understanding some accents. My Turkish friend is fluent in English, has lived over here for years and apparently had a good command of English even before she moved here, but she *still* has problems with some of the Northern and Scottish accents. Combine that with a situation where they may be dealing with technology and it's associated jargon and people who don't know much about that technology, are possibly quite stressed as well, and the fact that some accents get stronger when people are stressed, and you have a recipe for disaster.
Attitude.
I realise UK call centres can suffer from this as well. I personally have found that some call centre operatives are rude. Even offensive in the case of the one who phoned me up last Saturday (6 times) to tell me my computer had a virus, then wouldn't get off the line until I told him point blank that I do know computers and that my computer did not have a virus and hung up the phone. It took a few minutes, but I have to admit, I had fun when he tried to blind me with his qualifications by stating he had an MCSE. I think my degree outranks that, and I have helped on some MCSE courses, so I have a good idea of their content.
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I`ve had that in the past myself. The strangest though was not the occasional implying of Viruses & Malware but the Tech Support lass once telling me she could see my wireless router and it was
that that was actually the problem.......when the only router i used at that time was my Desktop with a spare network card.
The language thing though has often been as funny as it has been annoying. Both me and the other poor bloke have come off that phone in the past with tears in our eyes.