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Re: Nationwide to restrict small cash counter withdrawals
Here's a radical idea for reducing queues. Employ more counter staff. When my local nationwide was a portman building society, it had four windows, and usually three open (four between 12 and 2).
The Nationwide took it over. They closed the branch for a refit, removed one of the counters. Of the remaining three, they only open two at lunch time. The rest of the time, there is just one.
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