Quote:
Originally Posted by Digital Fanatic
The most important thing for Virgin Media was to get the HD channels.. which rightly so, they were proud of getting and wanted to share with all it's customers...
Later, when it came to implimenting the distrubution of the channels a further decision was made not to WASTE MONEY on upgrading soon to be defunct headends.
This was then communicated via VM's My Virgin Media website that it was going to be rolled out in stages and completed by early June.
It does start to put off some of the VM staff on this forum from posting and helping out, when colleagues are being ripped to bits for making a mistake or not knowing as much as others.
Some staff deal with billing and accounts and are not always up to date with things like NGTV rollouts.
|
I agree with most of what you say DF. However, the fact of the matter is that for a communications company VM's communication to it's customers (and it would appear it's staff) is not as good as it could be. The page that you refer to on the VM website, would any of us really have seen it if it wasn't for Ben posting the link on here? I also appreciate that billing staff wouldn't know about NGTV, but it is seriously concerning that DTV support on the communinty forum don't understand it for me. The fact of the matter is I dread having to phone VM nowadays as I know that I will come off the phone frustrated for the rest of the day, and believe me I am generally a very calm person! I try to use the email forms on the website when I can to avoid these calls, but in my experience nobody seems to answer these now.
As always I thank the likes of yourself, Ben and Spiderplant for keeping us up to date in an unofficial capacity. Without you guys we wouldn't have a clue what was going on
