[howardmicks]

Originally Posted by Fred Fish

Just because you aren’t as frustrated by this as some others, there is no need to belittle their feelings. And BTW the reason why we should complain is because the way some of us have been treated is shabby. I know that complaining will not change the current situation but perhaps by expressing our dissatisfaction VM will think more carefully about how they handle things in the future.

Fact is the roll out would have happened in the way that it is, there would always be a staged roll out, probably no way round that and yes some of us are going to have to wait a bit longer than others, but what they COULD have done is to have handled the process of disseminating the information better. The fact that we only find out about what is happening through user forums is quite frankly appaling. And my understanding is that some people approaching VM directly to find out this information are not just misled but are given wrong information. This level of service is not acceptable.
Spot on Thankyou
If we don’t express our dissatisfaction - and as loudly as we can - then there is no incentive for VM to clean up their act.

I appriciate that user forums are probably not the most effective places to let VM know of our frustrations (I dont for one minute think VM have a policy of monitoring these forums - otherwise they would be better informed (my appologies to the members of VM staff that regularly DO visit and comment on these forums, your input is valuable, I am pretty sure that you do this off your own back and that it is not because of a policy by VM)).

To add validity to our complaints then we should also direct them at VM.

Spot on Thankyou