Quote:
Originally Posted by SilverLady
Just tried this, but came unstuck at the Indian call centre.
Managed to get through Virgin Media and was transferred to her colleague in Virgin Mobile, but couldn't understand what the girl was saying due to accent and poor connection.
Have now e-mailed Virgin Mobile to ask how to arrange transfer.
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I know how you feel - you have to stick with it as they do have the information but with it being new they have to hunt for it.
Called Virgin but got switched though to India - the female I spoke to clearly did not have a clue about Simply 8p as she thought I wanted to switch to a Monthly Account and wanted me to set up a direct debit.
It took a while to get though to her that I was intending to keep it as a PAYG account { I don't make enough calls to make it worth my while switching } - she had to go away but she must have found a crib sheet that related to ' Simply 8p Tariff '
She asked me if I wanted a new number - God knows why. - No
Have you not thought of the benefits of a direct debit ? - No there is no benefits for me.
I reckon they don't allow changes to be made online just so they can try to sell you something.
It took nearly ten minuets to make the call but within thirty minuets the switch had been made.
After lots of searching the simply 8 p tariff is listed
simply 8 p tariff page
