Another update
The CEO guy chased up my codewords constantly climbing (hes like a dog with a bone,not for giving up
) and it turns out i do have a further fault which would cause my ongoing issues. I cant remember all the jargon but apparently I was originally on a CMTS that had constant FEC errors so I was moved off that one to another CMTS. Whenever they were checking my CMTS (the new one) for errors it was fine but it turns out Im still somehow routed through the CMTS thats got the FEC error problem. That probably explains why I still l have issues with the constantly climbing codewords and maybe explains why 2nd line on the newsgroups could originally see FEC errors but then couldnt and couldnt see any fault with my line.
They are carrying out some work on my cab and elsewhere to fix things and hopefully this will be done on 12th April. Big thumbs up to the guy in the CEO's office for not giving up with this one as its been a tricky one to get sorted. Without his help I doubt it would ever have got resolved
I have a good feeling about this latest fault, it would explain everything thats been happening. Even better I might not have to leave VM, I love the on demand TV/Music