Cheers Kymmy thanks for that. I couldn't remember whether this was something to you had to elect to happen with PM's.
I still think an email wouldn't do any harm though. I'm a great believer in using every avenue available when trying to get my point across.
It seems a shame that roomsnet.com still doesn't appear to have got it's act together. Doesn't fill me with any confidence when considering whether to use them in the future. It must have a detrimental effect on the firms reputation when they miss an opportunity to show that they are a firm that can be trusted.