[Saaf_laandon_mo]

The article says that one of their main sources of income was from the NHS, who have since stopped sending patients following Mrs Tazi's complaints. Unless the NHS was its ONLY source of income then I'd think there were other reasons for the hotel not making money anymore, the Recession, as well as competition being two of them. It would be interesting to see their accounts leading up to the complaint.

Also as Forevever said, don't get into arguments with paying customers. Irregardless of whether she had gone to court or not, she could have just completed feedback to the hospital of her experience and they might have taken the same decison into not using the hospital anymore.