Just an update on that callcentre/router issue......seeing as it got even more outrageous.
The router still hadn`t shown up a week later so yet again i was on that phone and through to an Indian call center. I cant recall the exact details of that particular call but suffice to say i was now being told that the new router wont be coming after all because it`s been over a year since i bought the thing, hence i`m actually out of the warranty period.......
I`m pretty peeved off at all the time i`ve spent on the phone over the previous few weeks but at least with no new router coming after all i wont have to go
back on that phone if i didn`t arrive again....small mercies and all.
So today i`m reading the Dlink throttling thread over in the Internet section and suddenly discover(...doh) that it`s not just a one year warranty on wireless routers but a 2 year warranty......I promptly checked the fridge for a big wet fish to give myself a slap with at this point but it seems were all out of big wet fish.
I just cant help myself so i`m right back on the phone and after yet another painful, repetative call to Bangalore i`m eventually told a replacement router( a dlink this time) is again being sent out but he would need to pass me back on to CS so they could update my router codes......EH?????????
I cant be botherd repeating myself half a dozen times trying to get him to explain this in more detail so i just thank him and then go through the whole account check/how can i help you routine with CS.
This lady acknowlages the fact a new router has indeed been ordered but she also has no idea why her colleague passed me on to Customer Services as my "router codes" are actually fine. When i press her on exactly what information she has in front of her regarding the replacement router order she eventually tells me she can see that it`s a new Netgear that has been ordered .....EH?????
When i explain that her colleague over in the wireless department told me it was actually a Dlink being sent she then asked if she could call back within 2-24Hr`s. I protested at this and told her this was not possible as i couldn`t just take time off work tomorrow on the off chance of her calling me back about a router i`d now ordered 3 times. She offered to pass me back to the wireless department instead so thats what i opted for. I used the Jedward time constructively this time round and made myself a coffee.
After going through the same account check/how can we help you routine and of course recounting the farce that my router replacement has become i`m eventually put on hold listening to jedward, yet again. He comes back and once again apoligises for any and all inconvenience caused by his colleagues and assures me the router has definitly been ordered and should be here within 3 working days.....
Stay tuned.....